Replacement Policy and Limited Warranty
Cntrl+ Limited Warranty
Limited Warranty Coverage
We want you to be satisfied with your purchase! If you are experiencing any challenges, reach out to our Consumer Support team by emailing support@cntrlplus.com. We are available Monday through Friday, 8am-8pm across the continental US.
Cntrl+ warrants that its products (“Product(s)”) will be free from manufacturing defects for 30 days from the date of purchase by the original end-user purchaser. Eligibility for a refund or replacement under our Limited Warranty requires the request to be submitted
within 15 days of receipt.
This warranty applies only to Products purchased directly from Cntrl+ or an authorized Cntrl+ seller. Because Cntrl+ cannot guarantee the quality or authenticity of products purchased from unauthorized sellers, warranty claims for such purchases may be rejected, except where prohibited by law.
What’s Not Covered
This limited warranty does not cover:
- Normal wear and tear, including discoloration, due to regular use.
- Damage resulting from misuse, improper care, neglect, or unauthorized modification or alteration of the Product.
- Any damage not resulting from defects in materials or workmanship.
If you have questions about how to properly care for your Cntrl+ product, our Customer Support Team is here to help.
How to Make a Warranty Claim
If you believe your Product has a manufacturing defect covered under this limited warranty, please contact our team by email at support@cntrlplus.com.
When submitting a claim, please include:
- A clear photo of the Product showing the issue. If your device’s seal has been tampered with, please send us evidence of the same along with a picture of the product label, which can be found on the underside of the packaging (as shown):
- Proof of purchase (receipt or order confirmation).
If your claim is approved, Cntrl+ may request that you return the Product for inspection.
In such cases, we will provide a prepaid shipping label and instructions for return.
Remedy
Upon confirmation of a covered defect, Cntrl+ will, at its sole discretion, either:
- Replace the defective Product, or
- Refund the original purchase price of the Product.
This limited warranty is the exclusive warranty offered by Cntrl+ and is subject to all applicable laws and regulations.
Limitation of Liability
Cntrl+ is a prescription device. By completing intake, you confirm that you have disclosed all relevant health information, including any contraindication identified during the prescribing process, and that you will use the Product only as directed by your prescriber and the product instructions. Cntrl+ is not responsible for outcomes arising from undisclosed conditions, off-label use, or use contrary to those instructions.
To the fullest extent permitted by law, this limited warranty is in lieu of all other warranties, express or implied, including any implied warranty of merchantability or fitness for a particular purpose. Cntrl+'s total liability for any claim relating to the Product will not exceed the cost of a replacement device, and Cntrl+ will not be liable for any indirect, incidental, consequential, or special damages.
Some jurisdictions do not allow the exclusion or limitation of implied warranties or of certain damages, so portions of this section may not apply to you. Nothing in this policy limits any liability that cannot be excluded by law, including liability for personal injury caused by Cntrl+'s negligence.
