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Frequently Asked Questions

WHAT IS CNTRL+

Cntrl+ is a reusable bladder support worn inside the body. It's an FDA-cleared medical device designed to stop bladder leaks during everyday life, coughing, sneezing, laughing too hard at a group text, running, or chasing a toddler who just stole your phone.

It works from the inside, keeping everything where it should be so leaks don't happen in the first place. And it's available through a quick online process. No waiting room, no scheduled appointment, no one asking you to put on a paper gown.

Yes. In a two-week home-use study, the device didn't budge for any of the 20 participants, across activities, throughout the full wear period.

It stays. You move. That's the whole point.

Absolutely. Cntrl+ is designed to be self-fitted and self-managed at home, even if an internal device is completely new territory for you. The starter kit walks you through every step. In the home-use study, most participants had no prior experience with similar devices and figured it out just fine.

HOW IT WORKS

Cntrl+ sits comfortably inside the vagina, where it gently holds everything in place during the moments when your body is under pressure. Think of it as an internal sports bra for your bladder.

Here's the quick science: when you laugh, run, sneeze, jump rope, or just exist with enthusiasm, pressure builds in your abdomen and travels to your bladder. If things shift even slightly in that moment, that's when leaks happen. Cntrl+ keeps everything supported during those pressure spikes so your body can do what it's supposed to do.

You go live your life. It quietly does its job.

Definitely not hard plastic. Nobody wants that situation.

Cntrl+ is made from Santoprene, a soft, flexible medical-grade material used in all kinds of healthcare applications, including respiratory masks and IV components. It's been tested to international safety standards to confirm it's safe for use in the body.

Supportive, not rigid. It moves with you, not against you.

The Cntrl+ Starter Kit includes all three sizes, 90 cotton removal strings, and an organic cotton travel bag, because we know every body is different and "one size fits all" is a lie invented by people who have never worn pants.

Start with the smallest size. If it feels too loose or you're still experiencing leaks, move up a size until it's both comfortable and working well. Once you've found your fit, the Single Size Replacement is all you need going forward.

The Goldilocks approach to bladder support. Not too big, not too small.

Each device is reusable for up to 90 uses, roughly three months of regular use. Clean it before and after each use to keep it in good condition and you're good to go. You'll know it’s time to replace your Cntrl+ when it no longer stops leaks and a deep crease appears at the top of the ring.

Think of it less like a disposable pad and more like a high-performance tool you replace on a routine schedule, the way you'd replace contact lenses. Except this one goes somewhere else entirely.

Cntrl+ is designed for daytime use, when leaks tend to happen most, during movement, exercise, and all the other adventures daily life throws at you. It's not intended for overnight wear.

If nighttime leaks are a concern, that's worth a conversation with your own healthcare provider so they can point you toward what's right for you.

Yes, and this is important. You don't need to be training for a marathon for this to be relevant.

Cntrl+ helps with leaks triggered by all kinds of everyday activity, walking, lifting, laughing, sneezing, picking something up, or just moving through your day. If the leak happens because of movement or pressure, exercise or otherwise, Cntrl+ is designed for that.

Basically, all the things life throws at you before your morning coffee.

Here's the honest answer: Cntrl+ manages leaks while you wear it. It's not changing your pelvic floor long-term, it's holding things in place in the moment so you can move through your day without planning around the nearest bathroom.

A lot of women use it alongside pelvic floor therapy or other treatments while they work on longer-term solutions. There's no rule that says you can only do one thing at a time.

It helps you live your life now. Full stop.

GETTING STARTED

Nope. You complete a short online health intake, a licensed provider reviews your responses, and if everything looks good, issues a prescription. It happens entirely on your own schedule, no appointment, no waiting room, no coordinating calendars with someone whose next opening is in six weeks.

Healthcare, but without the waiting room magazines from 2007.

No video call required. You fill out a short written health intake, think of it like a very purposeful online form, and a licensed provider reviews it. If everything checks out, they approve your prescription and your order ships.

It's real medical review. It just doesn't require pants.

Most reviews are completed within a few hours of submission. Once approved, your order moves into shipping right away.

Because when you've decided to solve a problem, waiting around is the least fun part.

That's what the three sizes are for. The Starter Kit is specifically designed so you can find your fit at home, on your own timeline, without anyone involved. If you're still having trouble, our support team is here to help you figure it out.

Because the whole point of this product is confidence, not a frustrating puzzle.

COST & INSURANCE

The $159 covers the complete Cntrl+ Starter Kit; the device in all three sizes, 90 cotton removal strings, an organic cotton travel bag, the licensed provider review, and 12 months of telehealth access.

No hidden fees. No mysterious charges appearing at checkout like that one time you bought a sweater online and somehow also subscribed to something. What you see is what you pay.

Your first purchase is the Cntrl+ Starter Kit at $159. After that, you choose when to order your Single Size Replacement. No mandatory subscription, no automatic charges, no gotchas.

You're in control. Which feels very on-brand for a product named Cntrl+.

Both things are true, and the confusion is completely fair.

Each device is reusable for up to 90 uses, about three months of regular use. You'll know it’s time to replace your Cntrl+ when it no longer stops leaks and a deep crease appears at the top of the ring. When it's time to replace yours, a Single Size Replacement gives you a fresh device so you can keep going without interruption. It's not a subscription. It's just a replacement for when your current one has done its job and earned its retirement.

Yes. Cntrl+ is FSA and HSA eligible, which means you can use pre-tax healthcare funds to purchase it. A Letter of Medical Necessity is provided after your prescription is approved, you'll need that to submit your FSA or HSA claim.

Finally, a genuinely good reason to log into your benefits portal.

Cntrl+ is FSA and HSA eligible, which can meaningfully reduce your out-of-pocket cost if you have those accounts available.

SAFETY

Cntrl+ is designed for stress urinary incontinence, the kind of bladder leak that's triggered by movement, pressure, laughing, sneezing, coughing, or exercise. If that sounds familiar, you're in the right place.

It's not designed for urgency incontinence or overactive bladder, which is a different situation with different solutions.

There are also some circumstances where Cntrl+ isn't the right fit right now. You should not use it if you have an active urinary tract infection, significant pelvic organ prolapse, vaginal atrophy, cystitis, vaginal soreness or itching, abnormal vaginal bleeding or discharge, or an intrauterine device (IUD). Your prescribing clinician reviews all of this as part of your online intake, so nothing slips through.

Cntrl+ has gone through a rigorous FDA clearance process, not a rubber stamp, an actual review of safety testing, materials, and performance. It's made from medical-grade Santoprene and is based on the same principles behind vaginal support devices that have been used in women's healthcare for decades.

As for results: in a home-use study, nearly 9 in 10 participants reported that Cntrl+ stopped or significantly reduced their bladder leaks. 85% maintained normal voiding while wearing the device. Zero adverse events were reported across the full two-week study period.

Real testing. Real results. Not a wellness trend.*

*Pilot clinical study, University of Ottawa, n=20, two-week duration. Larger studies are ongoing.

A lot of women experience bladder leaks after childbirth, you are very much not alone in this. Cntrl+ is generally not recommended until after the standard 12-week or 3 month postpartum recovery period. Your prescribing clinician will review your intake to confirm it's the right time for you.

Postpartum bodies deserve real solutions, not just "give it time and do your Kegels."